January 9, 2020

The Next Level of Digital Workplace:
Learning in the Flow of Work

Article

In a previous article, we spoke about the importance of building a collaborative learning culture when looking to successfully introduce and integrate new technologies into your company.

Having a healthy work culture that supports both collaboration capabilities and learning motivation among employees is no longer a bonus, but a necessity for any modern business.

Setting Your Employees Up for Successful Change

In this article, we dive deeper into the learning motivation facet of a healthy work culture, and how shifting learning from a structured, one-size-fits-all format to a more integrated, engaging part of an everyday workflow can create real shifts in not only your business culture, but in your employee’s efficacy and resilience to company change.

Human psychology teaches us that fear of change is one of the most common fears that people face. And it doesn’t need to be a huge life change or interruption to warrant a person’s discomfort. A simple change to a company structure, or the introduction of a new software can heavily impact the motivation and productivity of an employee. This is one of the biggest reasons why companies who ignore the impact of change on their employees find themselves with unenthused employees, low end-user adoption and disappointing ROIs on new technological tools.

Put simply, change management is the administration and controlling of developmental changes within a business. There are many processes and formulas to build successful change management within an organization, but none more accessible or simple as increasing the communication and collaboration among your employees.

“… A change without meaningful communication is a change without impact.” – Andrew Light

In the past, companies found it difficult to effectively communicate business changes to their employees in a way that was informative and engaging. However, now – with the advent of eLearning and Digital Workplace technologies like Microsoft Teams – managers can easily communicate changes with the entire company with engaging training and onboard materials that utilize voice notes, images, videos and more.

With this ease of communication available through Digital Workplace and eLearning platforms, companies can further enhance employee training by incorporating more opportunities for consistent employee learning and improvement. How can this be done? By starting to position learning as an integral part of one’s daily workflow.

Learning in the Flow of Work – Employee Learning as a Company Responsibility

Your employees must buy-in to your company changes in order for these shifts to be made successfully. Your employees are your secret weapon when it comes to successful adoption of new tools and initiatives. However, what many business leaders haven’t yet understood is what keeps your employees engaged, skilled and ready to jump on your company initiatives is their access to learning tools.

“As automation, AI, and new job models reconfigure the business world, lifelong learning has become accepted as an economic imperative.” – Josh Bersin & Marc Zao-Sanders

Well-known industry analyst and leader in HR, talent and learning trends, Josh Bersin has put forth a revolutionary method called Learning in the Flow of Work; a practice that recognizes that, “for learning to really happen, it must fit around and align itself to working days and working lives”. Bersin postulates that corporate learning should no longer be seen as an end point, but as a part of an employee’s every day.

Learner behavior has gone through its own shift, now seeing individuals being motivated by what they need to learn and how accessible it is for them to learn it. You can look at YouTube and Google as two platforms that make up the earliest forms of Learning in the Flow of Work behavior as they are easy to access, search, and utilize for on-the-go learning.

You can also find examples of this daily learning flow in your inbox: People commonly subscribe to daily news recaps, ‘Learn a New Word a Day’ lists, or even foreign language exercises made available each day to promote consistent and cohesive learning practices. These are all examples of how learning can become a fixed part of our day with easy access to the information we require.

To sum up, Learning in the Flow of Work recognizes that learning is one of the largest determinates of continued success and thus should be better integrated into day-to-day work tasks and activities. How can you easily incorporate more learning opportunities into your employee’s to-do list? The answer is through training.

Train Your Employees for Learning Success with Microsoft Teams

Training is often overlooked within organizations, normally defaulting to hiring new talent over providing learning opportunities for current staff. In fact, 2/3’s of companies admitted their practice of recruiting for new skills over training the employees they have, which can be a very costly decision.

Training your employees doesn’t just save you big bucks on recruiting costs, but it can also:

  • Improve employee talents, skills and proficiencies
  • Increase the rate of corporate change and integration success
  • Maintain visibility and support organizational belonging
  • Boost employee engagement and retention rates

We’ve expressed why training your employees can keep them engaged, empowered and adaptable to change, but let’s talk more about how you can enable a Learning in the Flow of Work-style training that will keep your employees and your company on the top of their game.

Meeting Your Employees Where They Are with Microsoft Teams and LMS365

Microsoft Teams is a technological set of tools and capabilities that help businesses communicate, collaborate and co-create with effective ease. And one of the driving forces behind the platform that makes it so successful is its employee-driven, user-centric focus.

The Teams platform incorporates both micro-learning and macro-learning, which Bersin expresses to be a key factor in employee learning capabilities. Additionally, Microsoft Teams makes it easy to reach your employee training and learning goals by:

  • Having everything your employees need in one place. The learning goes where your employees go.
  • Allowing for more customizable learning – as all people learn and retain information in different ways – boosting the personalizing training methods that lead to success.
  • Putting learning opportunities at the fingertips of your employees, making learning a more dynamic, ever-expanding process while increasing the resilience of your employees and their – ability to adapt to company changes.
  • Being built for the modern learner. The platform is easily to access, navigate, and collaborate with from anywhere and at any time, fitting each unique employee’s needs to the tee.

With LMS365 and Microsoft Teams, you’re not only supporting your business’ change management by providing detailed, accessible training to your employees, you’re also building talent and securing your position in a fast-paced, people-driven environment.

The Future of Learning

With the introduction of Bersin’s concept of Learning in Flow of Work and the rise of Learning Experience Platforms, it’s easy to see the shifts being made towards the individual, end-user, learner and employee. The experience of the individual learner or worker is now front and center for many businesses, and HR practices are seeing changes because of this.

You can see this in the addition of Microsoft’s Workplace Analytics, which “uses data from everyday work in Office 365 to identify collaboration patterns that impact productivity, workforce effectiveness, and employee engagement”. The everyday work schedule is morphing from being filled with email replies and long-winded meetings to being focused on employee learning, team collaboration and company change management.

Microsoft Teams, along with LMS365, puts you on the forefront of emerging Learning Experience Platform (LXP) tools, keeping you aligned with Learning in the Flow of Work practices and enabling your company and employees to evolve as fast as the technologies themselves. Don’t be left behind: find further details about LMS365 and Microsoft Team integration, read case stories and view a demo here.