We have made several changes in our Technical Support department to smooth the process and improve our level of service even further.
- Submit a request is updated to provide better support and avoid delays. We have introduced a new process for requesting Technical Support to ensure that we have all required information to start our investigations – for most cases immediately. Visit our Help Center and use the ‘Submit a Request’ to request support.
- It is no longer possible to submit support requests via email. Effective from the 1st of July 2020, we will be removing the ability to request support using our email addresses such as email@example.com, firstname.lastname@example.org and email@example.com. Anyone who submits a request via email after that date will receive an automatic email response requesting to submit the incident at our Help Center.
At LMS365, we always strive to improve our processes and deliver the highest level of support promptly. During the year you will see more changes happening, a new and improved knowledge base, a chatbot and many more useful articles to assist you with finding the answers to your issues.
We would love to hear from you and get your feedback on how we can make our support even better. Let us know what you think by clicking the link below.